Frequently Asked Questions
Everything you need to know to stay in stride.
How do I find the right running shoe for my foot type?
We recommend checking our Size & Fit Guide on each product page. If you have flat feet or high arches, look for our 'Stability' or 'Neutral' tags respectively to ensure maximum comfort and injury prevention.
What is your return policy for worn running shoes?
At Keep On Running, we offer a 30-day 'Run Guarantee.' You can test your shoes on the road and, if they aren't a perfect fit, return them for a full refund or exchange, even if they've been lightly used.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping at checkout for runners who need their gear before a big race weekend.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally take between 7-14 business days. Custom duties may apply depending on your region.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal so you can follow your gear every step of the way.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.