Returns & Exchanges
At Keep On Running, we want to ensure you have the perfect fit for your stride, which is why we offer a 30-day window for returns or exchanges on all athletic gear. If your new equipment doesn't meet your performance standards, we are here to help you find the right replacement or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Place the unworn items in their original packaging, ensuring all tags are attached and the box is securely sealed for transport.
Print and Attach Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to any authorized carrier location; once we receive and inspect your gear, your refund or exchange will be processed within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing